Privacy Policy

1. Who we are

19 Six Labs designs and develops websites, mobile applications, portals, automations, integrations and related digital products. For personal information collected through this website, 19 Six Labs acts as the data controller.

Our privacy contact is natalie@19sixlabs.com.

2. Information we collect

We may collect:

• your name, email address and telephone number;
• information you include in an enquiry, including project requirements, budgets, timescales and business details;
• technical information such as IP address, browser, device, approximate location and pages viewed, where you consent to analytics or marketing technologies;
• records of correspondence and our relationship with you;
• information needed to provide services, issue proposals, manage contracts, invoice clients and comply with legal obligations.

3. How we use your information and our lawful bases

We use personal information to:

• Respond to enquiries and take steps before entering a contract — where you ask us to discuss, quote for or scope a project.
• Deliver and manage services — where processing is necessary to perform a contract with you.
• Operate, secure and improve the website and our systems — based on our legitimate interests in maintaining a secure and effective business, balanced against your rights.
• Measure website use — based on your consent for Google Analytics.
• Measure and improve advertising — based on your consent for the Meta Pixel.
• Meet legal, tax, accounting and regulatory duties — where processing is necessary to comply with law.
• Establish, exercise or defend legal claims — based on our legitimate interests and applicable law.

Where we rely on consent, you can withdraw it at any time. Withdrawing consent does not affect processing that occurred before withdrawal.

4. Cookies and tracking

We use strictly necessary storage to remember your cookie choice. Google Analytics and the Meta Pixel are disabled unless you consent to the relevant category. You can change your choice at any time through “Cookie settings” in the footer. See our Cookie Policy.

5. Who we share information with

We may share information with trusted suppliers that help us operate our business, such as hosting, email, cloud storage, security, analytics, advertising, professional advisers and subcontractors. We only share information where necessary and expect suppliers to protect it appropriately.

If enabled by your consent, information may be processed by Google and Meta for analytics or advertising measurement. Their use of information is governed by their own terms and privacy information.

We may also disclose information where required by law, a court, regulator or law-enforcement body, or in connection with a business sale, merger or reorganisation.

6. International transfers

Some suppliers may process information outside the United Kingdom. Where this occurs, we take reasonable steps to ensure an appropriate transfer safeguard is used, such as UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to approved contractual clauses, or another lawful mechanism.

7. Retention

We keep information only for as long as reasonably necessary for the purpose collected, including legal, accounting and reporting requirements. Enquiry information will normally be reviewed and deleted or anonymised when no longer needed. Client and financial records may need to be retained for longer statutory periods. Cookie consent records are retained so we can respect and evidence your choice.

8. Security

We use reasonable technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. No internet transmission or storage system can be guaranteed completely secure.

9. Your rights

Depending on the circumstances, UK data protection law may give you rights to:

• ask for access to your personal information;
• ask us to correct inaccurate or incomplete information;
• ask us to erase information;
• ask us to restrict processing;
• object to processing based on legitimate interests or direct marketing;
• receive certain information in a portable format;
• withdraw consent at any time; and
• complain to the Information Commissioner’s Office.

To exercise a right, email natalie@19sixlabs.com. We may need to verify your identity before acting.

10. Complaints

Please contact us first so we can try to resolve your concern. You also have the right to complain to the UK Information Commissioner’s Office. Details are available on the ICO website.

11. Children

This website and our business services are directed to organisations and adults. We do not knowingly collect personal information from children through this website.

12. External links

Our website may link to third-party sites. We are not responsible for their privacy practices, content or security. Review their privacy information before providing personal data.

13. Changes to this policy

We may update this policy to reflect changes to the website, our services, suppliers or legal requirements. The latest version will be published on this page with an updated date.

14. Contact

Email: natalie@19sixlabs.com